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If you have any questions, don’t hesitate to send us an inquiry or we can call you.

Contact Information

Main Office Address: Dong Ah bldg, Basak Pardo, Cebu City
Phone Number: (032) 416 3044

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FAQs

Frequently Asked Questions

Permi mapangutana       Palaging tinatanong

You can use your memorial plan in Visayas or Mindanao or any location with a funeral home that is affiliated with MCIA.

Yes, you can assign your plan for another person to use it if it is already fully paid.
If it is not yet fully paid, you can still utilize your plan but you need to “pay the balance.”

You can avail of the P20,000 CASH ASSISTANCE if the primary member is the one who uses the plan.
The process will only take 3 days from the date the DEATH CERTIFICATE with registry number is submitted to the head office.

If you want to use the service, call our company hotline number 0906 397 2784 and talk to our MEMORIAL SERVICE ADMIN, for them to assist you with the process.

Yes, the plan can still be used even if not yet completed, but “PAY THE BALANCE” Policy will apply.
Call our Memorial Service Administrator at 09063972784 for further assistance regarding the process.

Yes, In the event that the MCIA plan is unutilized, the plan shall be considered as fully paid and a Certificate of Full Payment shall be issued.
In addition, the bereaved family will receive cash assistance in case of death of the primary member. The plan may be utilized in the future.

If you unexpectedly stopped paying your plan, there’s no need to worry.

Since MCIA has a  “NO FORFEITURE” policy, you can still continue to pay  your old accounts without interests, charges or penalties.

Click the button below to check the nearest MCIA branch in your area. CLICK HERE

Yes, with MCIA, your payment is secured and protected, since all of your previous transactions are audited and uploaded into our database system.

You can also view these and other records like your payment history, official receipt number, amount and Date via your personal member’s account on REAL TIME.

Click here to login member’s portal

Forgot your account? Call our Memorial Service Admin at 0906 397 2784 and let us help you.

Yes, you can call anytime of the day when availing the service or using the plan.

Reminder: “The body of the deceased  can’t be picked up without the death certificate or approval from the municipal health center or city health, because of the ongoing protocol during this pandemic.